Difficult discussions are a part of leadership. However, conflict handled well is a doorway to greater connection and productivity. Learn a decision tree to discern when a difficult discussion is needed and how to handle it effectively. Discover:
• day-to-day leadership through coaching
• How to restore an employee after a hard discussion
• Words that turn away anger

Chris Zervas is the owner of Summit Solution Group. He has authored several leadership articles and is prides himself in helping busy leaders connect relationally with employees for greater retention /profitability. A dynamically effective speaker, trainer, and coach, Chris works with several FEBs Nationwide and is highly-recommended by FEB Executive Directors and OPM.